Setting Up Hdhomerun Prime 3 Tuner Solution

Check to make sure that the HDHomeRun has a good network connection, as indicated by the network LED on the device being solid green. For first/second generation HDHomeRun devices (HDHR-US, HDHR-T1-US, HDHR-EU), the network LED is the leftmost of the ones in the window. For HDHR3-US, HDHR3-CC, and HDHR4-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is the furthest left LED. For HDTC-2US, the network LED is at the bottom of the network port.

If the LED is blinking red (HDTC-2US) or solid red (other devices), this indicates that the device does not have a network connection. Try a different network cable and port on your switch/router.

If the LED is blinking green, this indicates that the device has a network connection, but has not received an IP address via DHCP. If connected to your main network, check to make sure that your router is powered on and has its DHCP server enabled. If the router has any access control/allowed devices/MAC filtering function, either the HDHomeRun needs to be on the allowed list, or this function should be disabled. If the HDHomeRun is directly connected to the network interface on your computer, the interface should be set to a static IP in the 169.254.x.y range (for example, 169.254.1.9) with a subnet mask of 255.255.0.0

If the network LED is solid green, then the HDHomeRun has an address. If your PC is using a wireless connection, make sure that you are on the primary network and not a guest network (guest networks typically block access to local devices on the network). If you are on the main wireless network, please instead try a wired connection. If the wired connection works but wireless does not, then the most likely cause is your router blocking certain kinds of network traffic. Check the router's configuration for anything with the word broadcast in it, or anything like wireless partition/isolation/segmentation, and try toggling those options. If you are on a wired connection and it is still not discovered, if you have the PC configured to use a static IP address, check to make sure that the subnet mask entered exactly matches what the router is assigning via DHCP. Any mismatch, no matter how small, can prevent discovery of the device from working. If your PC has any VPN software installed, make sure you are not connected to the VPN, and make sure any firewall the VPN may contain is disabled.

The channel list in QuickTV is based on the channel names entered in HDHomeRun Setup. If a channel does not have a name entered, it will not show in the list. If no channels have names entered, it will report that a channel scan is required. Simply go into HDHomeRun Setup and make sure all the channels that you want to access have names entered, and if you want, numbers.

The audio decoder included with Windows 7 has limited functionality when used outside of Windows Media Center and Windows Media Player. The HDHomeRun app will utilize decoders from VLC if it is installed on the PC, and that typically provides better results.

Windows 8 does not include an MPEG2 video decoder, which is needed in order to see TV. You either need to add Windows Media Center, which includes Microsoft's decoder, or else install a separate decoder. The app will use any MPEG2 decoders installed on the system, including those provided by VLC.

This is typically caused by one of two programs installed on the PC. Either the ffdshow audio decoder, or DirectVobSub. If ffdshow is installed, go into the Audio decoder configuration program (search for it on the Start menu/screen), click on Mixer on the left side, set Output speakers configuration to 2/0/0 – stereo, then check the box next to Mixer on the left side, and click OK. Restart QuickTV and see if it plays normally.

If DirectVobSub is installed, it will show up in the system tray or hidden icons area (in the bottom corner next to the clock) as an icon labeled VobSub or DirectVobSub. Double click on that, locate the Loading option, set to Do not load and click OK. Restart QuickTV and try again.

The HDHomeRun app for Windows 7/8.1 does not support the DVR. On these platforms, use Kodi to access the DVR. See http://my.hdhomerun.com/instructions/kodi/

Please right click on the Start menu icon and select Windows PowerShell (Admin) or Command Prompt (Admin). Run the following command:

CheckNetIsolation LoopbackExempt -a -n="ef712ba7.hdhomerundvr_23nna27hyxhag"

You should get a response of "OK." Open the app and check to see if you can then access the DVR.

This indicates that there is a hardware issue with your device. Please open a trouble ticket so that it can be replaced.

During installation of the HDHomeRun software, you may receive an error stating "Service 'HDHomeRun Service' (HDHomeRun Service) failed to start. Verify that you have sufficient privileges to start system services."

This error is due to the SSDP Discovery service being disabled. To re-enable the service:

Click the Start menu, right click on Computer and choose Manage
Expand Services and Applications and click on Services
Locate SSDP Discovery in the list, right click on it, and select Properties
Set the Startup type to Manual and then click OK

Once the service is enabled, run the installation program again.

This indicates that the HDHomeRun has a network connection but is not getting an IP address from your router. Check to make sure that the DHCP function is enabled on your router, and that either the allowed devices/access control/MAC filtering function on the router is disabled, or that the HDHomeRun is on the allowed list.

This indicates that either the CableCARD is not initializing correctly, or is not getting an out of band connection. Check to make sure that signal is present on the cable line you are using. Also check the CableCARD Menu screen on the HDHomeRun PRIME's web page and make sure that the card information is present, and that the Card Authentication shows "success". If both of these are true, please do the following:

Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box
Unplug the power cord from the HDHomeRun, count to ten, and plug it back in
After the HDHomeRun finishes initializing, remove the CableCARD
On the Tuners tab in HDHomeRun Setup, set one tuner to Digital Cable
On the Digital Cable tab, run a channel scan
After the scan finishes, reinsert the card and set the tuner back to CableCARD
Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.

Go to the web page for your HDHomeRun device (click on one of the tuner numbers on the Tuners tab in HDHomeRun Setup), then click on CableCARD Menu. Make sure that CableCARD Validation shows success. If it shows none, contact your cable provider, as the card must be validated in order for copy-protected channels to be received.

If you are using a cable provider that uses switched digital video technology (including but not limited to TWC, Brighthouse, Charter, and Cox), check with your provider to determine if a tuning adapter is needed for CableCARD devices in your area. If so, make sure that you have one and that it is connected. Check the Tuning Resolver Menu on your HDHomeRun PRIME's web page and make sure that it shows success, success, succes, and ready, indicating that the TA is functional.

If you have a tuning adapter or are in an area or using a provider where one is not needed, and the CableCARD is validated, please do the following:

Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box
Unplug the power cord from the HDHomeRun, count to ten, and plug it back in
On the CableCARD tab, run a channel scan
Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked. Also include a few channel numbers that you should be receiving but are not.

Card validation is entirely a function of the cable provider sending the correct message to the CableCARD. The most common cause of problems is simply typing in the wrong numbers. Ask the support representatives from your provider to read back the numbers entered in their system, and make sure they match what you see.

If you are using a Motorola CableCARD, both the Host ID and Data numbers must be entered. One or more of the other numbers may also be needed, though it will vary by provider. You may want to refresh the page after they perform their actions and make sure that the Data number remains the same. If it did change, then this indicates that your provider unpaired or reset the CableCARD. This is not necessarily incorrect, but if they do this, you must provide the new Data number before they try to validate again, or it will fail.

If you are using a Cisco CableCARD, the host ID number must be entered into the cable provider's system. One or more of the other numbers may also be needed, depending on the provider.

If validation is showing success, then go back to the main page for the device, click on Status Menu, then Log. You should see a log entry for the channel attempting to be tuned (the timezone listed will be UTC, so subtract the appropriate number of hours to reach your local time – during DST, 4 hours for Eastern and 7 for Pacific; during standard time, 5 hours for Eastern and 8 hours for Pacific). If you see a line that says "subscribed", then 5 seconds later a line that says "not-subscribed", this indicates that the card has not been staged correctly by the cable provider. In many cases this can be resolved by having them perform a hard reset on the CableCARD. In other cases, they need to remove the card from the account, reassign to inventory, then pull it back out, readd to the account, and set it up from scratch.

If the card is validated and the log shows just a single line that says not-subscribed, then the card does not have the correct channel packages added to it. Contact your cable provider.

This indicates that the HDHomeRun does not have a network connection. Please try a different network cable and port on your switch/router. If the issue persists, please open a trouble ticket.

Go to the web page for your HDHomeRun device (click on one of the tuner numbers on the Tuners tab in HDHomeRun Setup), then click on CableCARD Menu. If the Card Manufacturer, Card Authentication, and Card Validation lines all show as none, this indicates that the CableCARD is not in a usable state. The most common cause of this would be if the card is not inserted correctly. The card should be inserted with the colored label facing up, and the 68 pin connector going in to the HDHomeRun. It will require a slight amount of force to seat the card in the socket. Approximately half an inch of the CableCARD will remain outside of the HDHomeRun when fully inserted.

If the card information is still missing and you have verified that the card is inserted correctly, try another CableCARD.

The logs may show 2 lines like this, particularly when working with the cable provider to get the CableCARD set up:

CableCARD: message: A technical problem is preventing you from receiving all the cable services at this time. Please call your cable operator and report error code 161-0 to have this problem resolved.
CableCARD: card indicated fatal error or firmware upgrade (ccio_detect:xxx)
CableCARD: technical error 0 (ccio_detect:215)

This is not necessarily an error. This is simply how the CableCARD asks for itself to be rebooted, which is often necessary for changes made by the cable provider to take effect. You do not need to call your cable provider, as it is normal to see this when they are working with the card, or if a firmware update is done to the card.

When using a Cisco CableCARD, you may see a message in the logs saying:

invalid session 0xDEAD (cchost_session:x)

This is completely normal. Cisco cards are designed to do this when they first boot up. It does not indicate any kind of problem. Simply disregard the message.

This indicates that the HDHomeRun does not have a network connection. Please try a different network cable and port on your switch/router. If the issue persists, please open a trouble ticket.

If you are using cable, verify that unencrypted digital channels are present on the line you are using. Many larger cable providers, including Comcast, RCN, TWC, Charter, Brighthouse, and Cablevision, have begun encrypting all channels they carry. HDHomeRun CONNECT would not be usable with these providers – you would need to utilize an antenna in order to receive over the air broadcasts (if available), or instead use HDHomeRun PRIME along with a CableCARD from the provider.

If you are using an antenna, verify that signals are present on the same cable using another device, if possible. If you have an amplifier on the line, try removing it in order to make sure that you are not overloading the tuners.

If you are using the HDHR-EU, HDHR3-EU, or HDHR3-4DC with a DVB-C signal source, verify that you have the correct modulation settings entered on the DVB-C tab in HDHomeRun Setup.

If you need further assistance, please open a support ticket:

Go into the Advanced tab in HDHomeRun Setup, and check the Send diagnostic information to Silicondust support box
Unplug the power cord from the HDHomeRun, count to ten, and plug it back in
On the Digital Cable or Digital Antenna tab (whichever is appropriate), run a channel scan
Open a support ticket. Make sure to include the 8 digit device ID for your HDHomeRun so our support personnel can review your diagnostic data. Note that you do not need to send any files, all information is sent automatically once the box is checked.

This indicates that the HDHomeRun does not have a network connection. Please try a different network cable and port on your switch/router. If the issue persists, please open a trouble ticket.

The fan on the HDHomeRun Extend should turn off within 20-30 seconds of powerup. If yours does not, this indicates a hardware issue with your device. Please open a trouble ticket.

The fan on the HDHomeRun EXTEND (gray plastic case model only) should turn on at powerup and when the internal temperature dictates it. If the fan on your device does not power on, it may no longer be functional. We offer conversion to the new fanless metal case model for a fee. Please open a trouble ticket for more information.

Check your firewall configuration and make sure that the NextPVR, NRecord, and NDigitalHost programs have full network access.

For HDHomeRun Connect/Extend/4DC Make sure that the Main Application in HDHomeRun Setup is set to Other:ATSC/QAM or Other:DVB-T/DVB-C while you are running the scan. It can be changed back to the standard NextPVR option once the scan is finished.

For HDHomeRun PRIME, make sure that you are running a firmware version of 20130328 or newer and that you have completed a channel scan in HDHomeRun Setup.

Check your firewall configuration and make sure that the NextPVR, NRecord, and NDigitalHost programs have full network access.

In the codec configuration area in NextPVR, make sure that you have selected decoders for MPEG2, H.264, and AC3.

Make sure that you are using an HDHomeRun that supports DLNA/UPnP:

HDHomeRun PRIME (HDHR3-CC)
HDHomeRun Extend (HDTC-2US)
HDHomeRun Connect (HDHR4-2US)
HDHomeRun 4DC (HDH3-4DC)

Earlier devices do not support DLNA/UPnP and will not be accessible.

If you are using Windows software, make sure that you do not receive an error about UPnP when opening the HDHomeRun Setup program.

If the device you are accessing from is using a wireless connection, try a wired connection.

Make sure that you are using XBMC version 12.3 or later.

Make sure that you are not attempting to access a channel with [drm] in the name (HDHomeRun PRIME only).

If you are using a Raspberry Pi, make sure that you have purchased and activated MPEG2 codec support.

Make sure that you are not attempting to access a channel with [drm] in the name (HDHomeRun PRIME only).

Try a different version of VLC. Due to the ever-changing nature of VLC, some versions have bugs with device discovery or playback. On Windows, try both 32 and 64 bit versions.

Make sure that you have completed a channel scan in HDHomeRun Setup or on the web page for the HDHomeRun.

Setting Up Hdhomerun Prime 3 Tuner Solution

Source: https://www.silicondust.com/support/troubleshooting/

Mawby Teres1997

Setting Up Hdhomerun Prime 3 Tuner Solution

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